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Textbooks

Frequently asked questions about Textbooks.

  • How long do I have to wait in line to buy books in September?

    We start preparing in early June for September rush.  We have twelve cashiers which located upstairs and downstairs.  This results in a very efficient check out process. The wait time is no longer than fifteen minutes at our peak!

  • My course isn't listed in the textbook search engine. Why?

    The Campus Bookstore posts book lists as soon as they are received by the course instructor.   If your course is not listed, it is because:

    • The Instructor has not selected any books for the course yet.
    • There are no books required for the course.

    We encourage faculty to choose textbooks for their courses as soon as possible, however we do receive textbooks adoptions from faculty up to the first day of classes. If you are unsure contact your instructor to find out why no books have been chosen for your course.

  • Why can't I buy used books online from the campus bookstore?

    Due to the varying quality and condition of our used book stock, The Campus Bookstore does not sell used books online. If you are interrested in purchasing used copies, we strongly recommend that you visit our store so that you can inspect the condition of the used copy prior to purchase.

  • When should I buy my books?

    We generally recommend that students wait until the first day of classes to buy their books. This way students can be certain of the books that are required versus those that are recommended. It is also useful to get a first hand descripton from the professor of what topics will be covered in each book. 

  • Are most of your books in?

    Yes, you can check our website using your course code (ie. ANAT100).  If the book is in stock you will see it along with the price of the book.

  • What is your return policy?

    General reading books, insignia items and clothing items may be returned within two weeks of purchase. Merchandise must be in new and unused condition and accompanied by a sales receipt. If you have defective merchandise please return as soon as possible so that we may offer a replacement.

    We regret that our textbook policy cannot be as liberal as our general returns policy. We will be happy to offer a full refund so long as: you have your sales receipt,the book is in the same condition that you purchased it in, and shrinkwrapped items are returned unopened. Returns must be made on or before the following term deadlines, or within one week of dropping a course:

    • Fall and Fall/Winter Terms: 3 weeks from the first day of classes.
    • Winter Term: 2 weeks from the first day of classes.
    • Spring, Spring/Summer, and Summer Terms: 1 week from the first day of classes.
  • What is the difference between required books and recommended?

    The use of a required book is critical to the success in the course, and the portion of the book used is between 50% - 100%. The contents of the Recommended texbooks are complementary to the course content, even though the use of the book is not critical to the success in the course. Students should be notified by the instructor of the usefulness of the recommended book as a reference tool.

  • Do I need to buy the "recommended" books as well as the "required" ones?

    Technically the "recommended" books are not critical to success in the course. However, we suggest you wait until the first day of classes to decide. Generally, professors will inform students exactly how important the "recommended" texts are.

  • What are the applicable taxes on gifts and or apparel - with the breakdown percentage of each if they apply (GST and PST)? This is for non-student customers (parents of students).

    For gifts, clothing, stationery and any non-textbook items there is both GST and PST.  PST is 8% and GST is 5% which equals 13%. The PST is the Ontario province tax. Whereas for Textbooks it is simply GST which totals 5%.

  • How do I place an online adoption?

    Please go to http://www.campusbookstore.com/Faculty/AdoptionForm/. where you will find step by step instructions on how to adopt books.

  • Do you ship anywhere?

    We ship world wide.

  • I am a student living in residence. Can I get my books shipped to me?

    Unfortunately we do not ship to residence.

  • I'm not sure what courses I am taking. How do I find out what textbooks I need?

    In order to find out which textbooks are needed it is essential that you know what courses you are taking. Check your timetable on Qcard at http://qcard.queensu.ca/ to find the course codes.

  • Where are textbooks located in the Bookstore?

    The textbook area of the Campus Bookstore is located in the basement. It is organized by course and then by course code. Medicine textbooks are located on the main floor.

  • Can I get books shipped to an out of Kingston address?

    Of course you can. The shipping fee is $5.00 then an additional $0.50 for every additional item. If we already have the item in stock it shouln't take more then a week to arrive. The easiest way to place orders is via our website www.campusbookstore.com.

  • How can I find out what textbooks I need if my course code is not online?

    If your course code is not online it simply means that your professor has not yet chosen a book for the course. It can also mean that there are no required books for the course.

  • Do you hold books?

    We only hold books if they are completely paid for. However, we do not hold books during the September rush. Please keep in mind that we order more than enough textbooks. Therefore there is no need to pre-order them. The Campus Bookstore is extremely efficient and prepared for the early year rush.

  • How come the website will state that their are a certain number of books in stock, yet when I come to the store the numbers do not correspond.

    Our website updates itself once a day, therefore the stock listed online does not always correspond exactly with the actual numbers in store. It is impossible to keep the website 100%  up to date during the early year rush as we sell such a large quantity of books.

  • Can I sell my old textbooks?

    To find out which books we are currently buying back please go to http://www.campusbookstore.com/Textbooks/UsedBooks/Sell/. You will be asked to type in the ISBN number. You will then be informed of whether or not we are accepting that specific book. If we are currently not buying the book there is an option to give us your email address so that we may contact you  if in the future we start buying your book back.

  • How is the buy back price for used books determined?

    The pricing formula is simple. Generally if a book is brought back to your home campus or at a participating store near your home campus you will receive approximately 50% of the price of the current new book price. We call that the "Home Price". If the book is being used at a campus elsewhere you will receive 30% of the current new book price. We call that the "away price".

  • Does the Bookstore only sell textbooks?

    No. We carry all genres of books. Moreover, we can special order any book.

  • What are your shipping rates?

    Please go to http://www.campusbookstore.com/Textbooks/ShippingRates/ to view our shipping rates.

  • How can I track my online order?

    Please go to http://www.campusbookstore.com/OrderTracking/ and follow the instructions listed. If you have any problems with your order please contact us.

  • How do I obtain a deskcopy?

    All deskcopies must be obtained directly from the publisher. Please contact us and we can provide the contact information.

  • What condition are the used books in?

    We want used books not abused books and reserve the right to refuse to purchase damaged books or books that are unlikely to be repurchased by other students.  Therefore all used books in stock at the Campus Bookstore are intact and in usable condition.  However, please note that books may contain scribbled notes as well as highlighted sections.

Ordering

Question about ordering items from The Campus Bookstore.

  • Why can't I buy used books online from the campus bookstore?

    Due to the varying quality and condition of our used book stock, The Campus Bookstore does not sell used books online. If you are interested in purchasing used copies, we strongly recommend that you visit our store so that you can inspect the condition of the used copy prior to purchase.

  • How do I place an online adoption?

    Please go to textbook adoptions. From there you will find step by step instructions on how to adopt books.

  • Are most of your books in?

    Yes, you can check our website using your course code (ie ANAT100).  If stock is available you will see the quantities as well as the price for the book(s).  

  • Do you sell the Engineering "Iron Ring"?

    Unfortunately we do not sell the "Iron Rings". Please go to http://appsci.queensu.ca/ in order to get more information.

  • What are the applicable taxes on gifts and or apparel - with the breakdown percentage of each if they apply (GST and PST). This is for non-student customers (parents of students).

    For gifts, clothing, stationery and any non-textbook items there is both GST and PST.  PST is 8% and GST is 5% which equals 13% . The PST is the Ontario province tax. Whereas for Textbooks it is simply GST which totals 5%.

  • Do you sell children sized apparel at the Bookstore?

    Yes. We carry apparel for babies three months to twelve months. We carry children sizes 2, 4, 6 and 6x. As for adult clothing, we carry the standard S, M, L, XL in all items. In some items we carry XS to XXL. However, we cannot guarantee all sizes will be in stock at all times.

  • Do you ship anywhere?

    We ship world wide.

  • I am a student living in residence can I get my books shipped to me.

    Unfortunately we can not ship to a residence.

  • I'm a long distance student trying to buy books for a correspondence course and the "Create an Account" page is not working. I have an assignment due in 11 days, and I cannot get to Kingston to go shop for books. Suggestions?

    If you are experiencing technical difficulties accessing parts of the website, feel free to call the store toll free at 1-800-267-9478.  We can either walk you through the problem, or if not, we can always place the order for you over the phone.

  • I'm not sure what courses I am taking. How do I find out what textbooks I need?

    In order to find out which textbooks are needed it is essential that you know what courses you are taking. Check your timetable on Qcard at http://qcard.queensu.ca/ to find the course codes.

  • Can I get books shipped to an out of Kingston address?

    Of course you can. The shipping fee is $5.00 then an additional $0.50 for every additional item. If we already have the item in stock it shouln't take more then a week to arrive. The easiest way to place orders is via our website www.campusbookstore.com.

  • How can I find out what textbooks I need if my course code is not online?

    If your course code is not online it simply means that your professor has not yet chosen a book for the course. It can also mean that there are no required books for the course.

  • Do you hold books?

    We only hold books if they are completely paid for. However, we do not hold books during the September rush. Please keep in mind that we order more than enough textbooks. Therefore there is no need to pre-order them. The Campus Bookstore is extremely efficient and prepared for the early year rush.

  • How can I set up an account for my child at Queen's?

    In order to set up an account for your child please call the Bookstore at 1-800-267-9478. You will be asked for a valid credit card as well as any purchase restrictions you would like us to enforce.

  • How come the website will state that their are a certain number of books in stock, yet when I come to the store the numbers do not correspond.

    Our website updates itself once a day, therefore the stock listed online does not always correspond exactly with the actual numbers in store. It is impossible to keep the website 100% up to date during the early year rush as we sell such a large quantity of books.

  • How do I find out what my ring size is?

    For sizing go to a local jeweller or come to the Campus Bookstore where we would be happy to assist in sizing.

  • What are your shipping rates?

    Please go to http://www.campusbookstore.com/Textbooks/ShippingRates/ to view our shipping rates.

  • How can I track my online order?

    Please go to http://www.campusbookstore.com/OrderTracking/ and follow the instructions listed. If you have any problems with your order please contact us.

  • How do I obtain a deskcopy?

    All deskcopies must be obtained directly from the publisher. Please contact us and we can provide the contact information.

  • What condition are the used books in?

    We want used books not abused books and reserve the right to refuse to purchase damaged books or books that are unlikely to be repurchased by other students.  Therefore all used books in stock at the Campus Bookstore are intact and in usable condition.  However, please note that books may contain scribbled notes as well as highlighted sections.

Apparel and Gifts

Questions about apparel and gifts.

  • What is your return policy?

    General reading books, insignia items and clothing items may be returned within two weeks of purchase. Merchandise must be in new and unused condition and accompanied by a sales receipt. If you have defective merchandise please return as soon as possible so that we may offer a replacement.

    We regret that our textbook policy cannot be as liberal as our general returns policy. We will be happy to offer a full refund so long as: you have your sales receipt,the book is in the same condition that you purchased it in, and shrinkwrapped items are returned unopened. Returns must be made on or before the following term deadlines, or within one week of dropping a course:

    • Fall and Fall/Winter Terms: 3 weeks from the first day of classes.
    • Winter Term: 2 weeks from the first day of classes.
    • Spring, Spring/Summer, and Summer Terms: 1 week from the first day of classes.
  • Do you sell graduation gowns?

    We do not sell gowns at the Bookstore. If you go to http://www.queensu.ca/registrar/convocation/grad-info you can get information regarding gown rentals.

General Questions

Catch-all topic for questions that don't fit into other topics.

  • Are most of your books in?

    Yes, you can check our website using your course code (ie. ANAT100).  This will show you if there is stock and the price of the book(s).

  • What is your return policy?

    General reading books, insignia items and clothing items may be returned within two weeks of purchase. Merchandise must be in new and unused condition and accompanied by a sales receipt. If you have defective merchandise please return as soon as possible so that we may offer a replacement.

    We regret that our textbook policy cannot be as liberal as our general returns policy. We will be happy to offer a full refund so long as: you have your sales receipt,the book is in the same condition that you purchased it in, and shrinkwrapped items are returned unopened. Returns must be made on or before the following term deadlines, or within one week of dropping a course:

    • Fall and Fall/Winter Terms: 3 weeks from the first day of classes.
    • Winter Term: 2 weeks from the first day of classes.
    • Spring, Spring/Summer, and Summer Terms: 1 week from the first day of classes.

  • Do you sell graduation gowns?

    We do not sell gowns at the Bookstore. If you go to  http://www.queensu.ca/registrar/convocation/grad-info you can get information regarding gown rentals.

  • Do you frame degrees?

    We do sell frames. Diploma frames are priced between $70 and $199 plus taxes. Please note that we do not do the actual framing.

  • What is the difference between required books and recommended?

    The use of a required book is critical to success in the course, and the portion of the book used is between 50% - 100%.  The contents of the Recommended texbooks are complementary to the course content, even though the use of the book is not critical to success in the course. Students should be notified by the instructor of the usefulness of the recommended book as a reference tool.

  • I am not a student at Queen's. Can I still buy books at the Campus Bookstore?

    Of course! We are not only a University bookstore but a general bookstore as well. Students and non-students are both welcome!

  • Do I need to buy the "recommended" books as well as the "required" ones?

    Technically the "recommended" books are not critical to success in the course. However, we suggest you wait until the first day of classes to decide. Generally Professors will inform students exactly how important the "recommended" texts are.

  • Do you sell discipline bars?

    We sell the academic discipline bars starting at $6.95. We can order custom bars as long as you are ordering a minimum of ten. It generally takes 4-6 weeks to arrive and your order must be prepaid. We have order forms available instore and online by clicking here.

  • Do you sell the Engineering "Iron Ring"?

    Unfortunately we do not sell the "Iron Rings". Please go to http://appsci.queensu.ca/ in order to get more information.

  • What are the applicable taxes on gifts and or apparel - with the breakdown percentage of each if they apply (GST and PST)? This is for non-student customers (parents of students).

    For gifts, clothing, stationery and any non-textbook items there is both GST and PST.  PST is 8% and GST is 5% which equals 13%. The PST is the Ontario province tax. Whereas for Textbooks it is simply GST which totals 5%.

  • Do you sell children sized apparel at the Bookstore?

    Yes. We carry apparel for babies three months to twelve months. We carry children sizes 2, 4, 6 and 6x. As for adult clothing we carry the standard S, M, L, XL in all items. In some items we carry XS to XXL. However, we cannot guarantee all sizes will be in stock at all times.

  • Do you ship anywhere?

    We ship world wide.

  • I am a student living in residence can I get my books shipped to me.

    Unfortunately we do not ship to residence.

  • Do you sell computers?

    The Campus Bookstore and Campus Computer stores are operated separately by different organizations. Therefor we do not sell computers here at the Campus Bookstore. The Campus Computer Store services the technology procurement needs of the students, staff, faculty and alumni of Queen's University. Located in Depuic Hall, it has a large assortment of supplies, accessories, computers, and new technology in stock and on display. All of these products, and a great many others, can be purchased on their webstore at http://ccstore.queensu.ca/queensu70/index_en.jsp.

  • I'm not sure what courses I am taking. How do I find out what textbooks I need?

    In order to find out which textbooks are needed it is essential that you know what courses you are taking. Check your timetable on  Qcard at  http://qcard.queensu.ca/ to find the course codes.

  • How do I get to the bookstore?

    From Highway 401, go south at the "Sir John A. MacDonald Blvd." exit. Follow "Sir John A. MacDonald Blvd." south to "Union Street". Go east on "Union Street". Follow "Union Street" to Queen's Campus. The Campus Bookstore is located on an unnamed street between "University Avenue" and "Arch Street". The street is directly south of the Jock Harty Arena. Follow this street until you see "Clark Hall" on the right side of the road.

  • Is the Bookstore hiring?

    We are always accepting resumes. Please email your resume and cover letter to frontdesk@campusbookstore.com.

  • Where are textbooks located in the Bookstore?

    The textbook area of the Campus Bookstore is located in the basement. It is organized by course and then by course code. Medicine textbooks are located on the main floor.

  • Can I get books shipped to an out of Kingston address?

    Of course you can. The shipping fee is $5.00 then an additional $0.50 for every additional item. If we already have the item in stock it shouln't take more then a week to arrive. The easiest way to place orders is via our website www.campusbookstore.com.

  • Do you sell exam approved calculators?

    The Bookstore sells two types of calculators.  Casio FX991MS+ for Science and Sharp EL738C for Business students. Both are approved and do not need to have a sticker.

    There are strict rules limiting the capacity of calculators used in examinations. In Applied Science, all communicating calculators are banned. Approval of all other calculators for examination purposes must be obtained. Refer to the Calculator Information website for details on when and where to obtain a calculator sticker: http://appsci.queensu.ca/studentinfo/help/calculators.php

    Calculators with substantial storage capacity will be marked with a red sticker. All others will be given a gold sticker. On most examinations, only gold stickers are permitted. The instructor in the class will advise the students which class of sticker will be permitted in an exam. The examination Proctors will also be told which class of calculator is to be permitted. Students bringing unauthorized or unmarked calculators into an examination may be charged with academic dishonesty.

  • Can I wear rollarblades in the store?

    Unfortunately no, rollarblades are not allowed in the store.

  • How can I set up an account for my child at Queen's?

    In order to set up an account for your child please call the Bookstore at 1-800-267-9478. You will be asked for a valid credit card as well as any purchase restrictions you would like us to enforce.

  • How come the website will state that their are a certain number of books in stock, yet when I come to the store the numbers do not correspond.

    Our website updates itself once a day, therefore the stock listed online does not always correspond exactly with the actual numbers in store. It is impossible to keep the website 100%  up to date during the early year rush as we sell such a large quantity of books.

  • Can I sell my old textbooks?

    To find out which books we are currently buying back please go to http://www.campusbookstore.com/Textbooks/UsedBooks/Sell/. You will be asked to type in the ISBN number. You will then be informed of whether or not we are accepting that specific book. If we are currently not buying the book there is an option to give us your email address so that we may contact you  if in the future we start buying your book back.

  • How is the buy back price for used books determined?

    The pricing formula is simple. Generally if a book is brought back to your home campus or at a participating store near your home campus you will receive approximately 50% of the price of the current new book price. We call that the "Home Price". If the book is being used at a campus elsewhere you will receive 30% of the current new book price. We call that the "away price".

  • Does the Bookstore only sell textbooks?

    No. We carry all genres of books. Moreover, we can special order any book.

  • Are you open during the summer?

    Yes, we are open during the summer.

  • How do I find out what my ring size is?

    For sizing go to a local jeweller or come to the Campus Bookstore where we would be happy to assist in sizing.

  • What are your shipping rates?

    Please go to http://www.campusbookstore.com/Textbooks/ShippingRates/ to view our shipping rates.

  • How can I track my online order?

    Please go to http://www.campusbookstore.com/OrderTracking/ and follow the instructions listed. If you have any problems with your order please contact us.

  • How do I obtain a deskcopy?

    All deskcopies must be obtained directly from the publisher. Please contact us and we can provide the contact information.

  • What payment methods do you accept at the Bookstore?

    We accept cash, VISA, Master Card, Debit and cheques - personal and travellers (with identification provided). Unfortunaly we do not accept American Express.

  • What condition are the used books in?

    We want used books not abused books and reserve the right to refuse to purchase damaged books or books that are unlikely to be repurchased by other students.  Therefore all used books in stock at the Campus Bookstore are intact and in usable condition.  However, please note that books may contain scribbled notes as well as highlighted sections.

About Us

Questions about the Campus Bookstore's history, governance, etc.

  • What is your return policy?

    General reading books, insignia items and clothing items may be returned within two weeks of purchase. Merchandise must be in new and unused condition and accompanied by a sales receipt. If you have defective merchandise please return as soon as possible so that we may offer a replacement.

    We regret that our textbook policy cannot be as liberal as our general returns policy. We will be happy to offer a full refund so long as: you have your sales receipt,the book is in the same condition that you purchased it in, and shrinkwrapped items are returned unopened. Returns must be made on or before the following term deadlines, or within one week of dropping a course:

    • Fall and Fall/Winter Terms: 3 weeks from the first day of classes.
    • Winter Term: 2 weeks from the first day of classes.
    • Spring, Spring/Summer, and Summer Terms: 1 week from the first day of classes.

     

  • What are your hours of operation?

    Our hours of operation are Monday through Friday 9am to 6pm and Saturdays from 10am to 5pm.

  • I am not a student at Queen's. Can I still buy books at the Campus Bookstore?

    Of course! We are not only a University bookstore but a general bookstore as well. Students and non students are both welcome!

  • Do you sell children sized apparel at the Bookstore?

    Yes. We carry apparel for babies three months to twelve months. We carry children sizes 2, 4, 6 and 6x. As for adult clothing we carry the standard S, M, L, XL in all items. In some items we carry XS to XXL. However, we cannot guarantee all sizes will be in stock at all times.

  • Do you ship anywhere?

    We ship world wide.

  • I am a student living in residence can I get my books shipped to me?

    Unfortunately we can not ship to residence.

  • How come the website will state that their are a certain number of books in stock, yet when I come to the store the numbers do not correspond.

    Our website updates itself once a day, therefore the stock listed online does not always correspond exactly with the actual numbers in store. It is impossible to keep the website 100%  up to date during the early year rush as we sell such a large quantity of books.

  • Can I sell my old textbooks?

    To find out which books we are currently buying back please go to http://www.campusbookstore.com/Textbooks/UsedBooks/Sell/. You will be asked to type in the ISBN number. You will then be informed of whether or not we are accepting that specific book. If we are currently not buying the book there is an option to give us your email address so that we may contact you  if in the future we start buying your book back.

  • How is the buy back price for used books determined?

    The pricing formula is simple. Generally if a book is brought back to your home campus or at a participating store near your home campus you will receive approximately 50% of the price of the current new book price. We call that the "Home Price". If the book is being used at a campus elsewhere you will receive 30% of the current new book price. We call that the "away price".

  • What payment methods do you accept at the Bookstore?

    We accept cash, VISA, Master Card, and Debit. 

Faculty Questions

Common questions asked by Faculty.

  • What is the difference between required books and recommended?

    The use of a required book is critical to success in the course, and the portion of the book used is between 50% - 100%.  The contents of Recommended texbooks are complementary to the course content, even though the use of the book is not critical to success in the course. Students should be notified by the instructor of the usefulness of the recommended book as a reference tool.

     

  • How do I place an online adoption?

     

    Please go to textbook adoptions. There you will find step by step instructions on how to adopt books.

     

  • Do you ship anywhere?

    We ship world wide.

  • How do I obtain a deskcopy?

    All deskcopies must be obtained directly from the publisher. Please contact us and we can provide the contact information.