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Below are common questions that we receive from customers. Use your browser's "Find" command to quickly locate answers by keyword (CTRL-F).

Textbooks

Frequently asked questions about Textbooks.

  • How long do I have to wait in line to buy books in September?

    You don't have to wait in line at all this year regrettably.  All orders for course materials will be completed online and shipped via Fedex (Priority Courier to orders with a PO Box).  Please place your orders as soon as possible to allow us to ship in time for classes.

  • My course isn't listed in the textbook search engine. Why?

    The Campus Bookstore posts book lists as soon as they are received by the course instructor.   If your course is not listed, it is because:

    • The Instructor has not selected any books for the course yet.
    • There are no books required for the course.

    We encourage faculty to choose textbooks for their courses as soon as possible, however we do receive textbooks adoptions from faculty up to the first day of classes. If you are unsure contact your instructor to find out why no books have been chosen for your course.

  • When should I buy my books?

    This year is different.  Typically we recommend that students wait until they attend their first class before buying their course materials, however this year you should purchase your materials as soon as you have selected your courses.  This will allow us to ship them to you in time for your first class.

     

  • Are most of your books in?

    Yes, you can check our website using your course code (ie. ANAT100).  If the book is in stock you will see it along with the price of the book.

  • What is your return policy?

    We understand that this year is different.  If you need to return an item for any reason we ask that you keep it in the same condition as it was purchased and HOLD the item until February 1st.  At that time your return options will be posted on our website/social media as they may vary depending on the state of the COVID pandemic.  

    Return information will be posted on:

    www.campusbookstore.com

    www.fifthfieldcompany.com 

     

     

  • What is the difference between required books and recommended?

    The use of a required book is critical to the success in the course, and the portion of the book used is between 50% - 100%. The contents of the Recommended texbooks are complementary to the course content, even though the use of the book is not critical to the success in the course. Students should be notified by the instructor of the usefulness of the recommended book as a reference tool.

  • Do I need to buy the "recommended" books as well as the "required" ones?

    Technically the "recommended" books are not critical to success in the course. However, we suggest you wait until the first day of classes to decide. Generally, professors will inform students exactly how important the "recommended" texts are.

  • How do I place an online adoption?

    Please go to http://www.campusbookstore.com/Faculty/AdoptionForm/. where you will find step by step instructions on how to adopt books.

  • Do you ship anywhere?

    We ship world wide.

  • I am a student living in residence. Can I get my books shipped to me?

    This year we will be shipping to residence.  When you place your order online please type in your residence hall and room number.   The postal code should be K7L 3N6.  Orders for residences will be grouped and sent to a central location which in turn will be distributed to your residence and then on to you.  Conversely, should you wish to have your books shipped to your house you can order online now and we will ship via FEDEX so you have your course materials when you arrive.

  • I'm not sure what courses I am taking. How do I find out what textbooks I need?

    In order to find out which textbooks are needed it is essential that you know what courses you are taking. Check your timetable on your Solus account to find the course codes.

  • How can I find out what textbooks I need if my course code is not online?

    If your course code is not online it simply means that your professor has not yet chosen a book for the course. It can also mean that there are no required books for the course.

  • What are your shipping rates?

    Please go to https://www.campusbookstore.com/textbooks/shipping-rates to view our shipping rates.

  • How can I track my online order?

    You will receive a confirmation email when your order has been placed and an additional email when it has shipped.  Finally, you will receive a FEDEX tracking number via email as soon as your order is on its way.

  • How do I obtain a deskcopy?

    All deskcopies must be obtained directly from the publisher. Please contact us and we can provide the contact information.

Apparel and Gifts

Questions about apparel and gifts.

  • What is your return policy?

    We understand that this year is different.  If you need to return an item for any reason we ask that you keep it in the same condition as it was purchased and HOLD the item until October 1st.  At that time your return options will be posted on our website/social media as they may vary depending on the state of the COVID pandemic.  

    Return information will be posted on:

    www.campusbookstore.com

    www.fifthfieldcompany.com 

     

  • Do you sell graduation gowns?

    We do not sell gowns at the Bookstore. If you go to http://www.queensu.ca/registrar/convocation/grad-info you can get information regarding gown rentals.

General Questions

Catch-all topic for questions that don't fit into other topics.

  • Do you frame degrees?

    We do sell frames. Diploma frames are priced between $70 and $199 plus taxes. Please note that we do not do the actual framing.

  • I am not a student at Queen's. Can I still buy books at the Campus Bookstore?

    Of course! We are not only a University bookstore but a general bookstore as well. Students and non-students are both welcome!

  • Do I need to buy the "recommended" books as well as the "required" ones?

    Technically the "recommended" books are not critical to success in the course. However, we suggest you wait until the first day of classes to decide. Generally Professors will inform students exactly how important the "recommended" texts are.

  • Do you sell discipline bars?

    We sell the academic discipline bars starting at $7.95. We can order custom bars as long as you are ordering a minimum of ten. It generally takes 4-6 weeks to arrive and your order must be prepaid. We have order forms available instore and online by clicking here.

  • Do you sell children sized apparel at the Bookstore?

    Yes. We carry apparel for babies three months to twelve months. We carry children sizes 2, 4, 6 and 6x. As for adult clothing we carry the standard S, M, L, XL in all items. In some items we carry XS to XXL. However, we cannot guarantee all sizes will be in stock at all times.

  • Do you ship anywhere?

    We ship world wide.

  • How do I get to the bookstore?

    Please note the Campus Bookstore is not open to the general public until further notice - but should you need directions for the future please see below.

    From Highway 401, go south at the "Sir John A. MacDonald Blvd." exit. Follow "Sir John A. MacDonald Blvd." south to "Union Street". Go east on "Union Street". Follow "Union Street" to Queen's Campus. The Campus Bookstore is located on an unnamed street between "University Avenue" and "Arch Street". The street is directly south of the Jock Harty Arena. Follow this street until you see "Clark Hall" on the right side of the road.

  • Is the Bookstore hiring?

    We are always accepting resumes. Please email your resume and cover letter to frontdesk@campusbookstore.com.

  • Do you sell exam approved calculators?

    The Bookstore sells two types of calculators.  Casio FX991MS+ for Science and Sharp EL738C for Business students. Both are approved and do not need to have a sticker.

     

  • How can I set up an account for my child at Queen's?

    In order to set up an account for your child please call the Bookstore at 1-800-267-9478. You will be asked for a valid credit card as well as any purchase restrictions you would like us to enforce.

  • What payment methods do you accept at the Bookstore?

    You can pay for your online purchases using Visa, Visa-Debit, Mastercard and soon Mastercard-Debit.

Faculty Questions

Common questions asked by Faculty.

  • What is the difference between required books and recommended?

    The use of a required book is critical to success in the course, and the portion of the book used is between 50% - 100%.  The contents of Recommended texbooks are complementary to the course content, even though the use of the book is not critical to success in the course. Students should be notified by the instructor of the usefulness of the recommended book as a reference tool.

     

  • How do I place an online adoption?

     

    Please go to textbook adoptions. There you will find step by step instructions on how to adopt books.

     

  • Do you ship anywhere?

    We ship world wide.

  • How do I obtain a deskcopy?

    All deskcopies must be obtained directly from the publisher. Please contact us and we can provide the contact information.