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Help: What is your return policy?

General reading books, insignia items and clothing items may be returned within two weeks of purchase. Merchandise must be in new and unused condition and accompanied by a sales receipt. If you have defective merchandise please return as soon as possible so that we may offer a replacement.

We regret that our textbook policy cannot be as liberal as our general returns policy. We will be happy to offer a full refund so long as: you have your sales receipt,the book is in the same condition that you purchased it in, and shrinkwrapped items are returned unopened. Returns must be made on or before the following term deadlines, or within one week of dropping a course:

Fall and Fall/Winter Terms: 3 weeks from the first day of classes.
Winter Term: 2 weeks from the first day of classes.
Spring, Spring/Summer, and Summer Terms: 1 week from the first day of classes.

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The Campus Bookstore at Queen's University
Students serving students, as not-for-profit, since 1909.

Regular Hours: Monday-Friday: 9am to 6pm, Saturday: 10am to 5pm
Tel: (613)533-2955   Fax: (613)533-6419   Toll Free: (800)267-9478

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The Campus Bookstore at Queen's University
www.campusbookstore.com